Frequently Asked Questions

​

How do I change how I am emailed by Starfish?

Starfish will email you a calendar item for each appointment and a summary of flag activity for your students.  Use the Email Notifications tab of your Profile to modify details of how and when you receive these notifications. For more information see:

• Update how you are emailed about Flags To-Dos and Referrals ;

• Update how you are emailed about Appointments

​

How do I get more detail on a student?

Click the hyperlink associated with the student’s name wherever you find it to reach the Student Folder. (e.g. in the student list, on an appointment, or in a progress survey).

 

How do I cancel office hours?

Cancel one occurrence:

• Select the day from the calendar, and hover (don’t click) over the icon associated with the Office Hours on the desired day.

• Click the Cancel button and select, “Just this one” from the pop up Office Hours card presented.

Cancel a series:

From the Agenda view, hover (don’t click) over the Office Hours icon ( ) next to an office hour title.

Select Cancel from the pop up Office Hours card presented. (If the day you have selected on the calendar includes an occurrence, you will have the option to cancel “Just this one” or “The entire series”)